I. CONTRACTING PARTIES
a) Mutual contractual relations between the accommodated person (hereinafter referred to as the "Guest") and the operator of the accommodation facility are governed by the provisions of the Civil Code No. 89/2012 Coll., in particular Sections 2326 to 2331.
b) By the accommodation contract, the operator (BTG Services s.r.o., ID: 19653727) undertakes to provide accommodation and services related to accommodation for an agreed period at its premises: Hotel LEYLA***, Frymburk 181, 382 79 Frymburk.
II. BOOKING OF THE STAY
a) Inquiries for stays can be made electronically (email: info@hotel-leyla.cz), in person (at the hotel reception), or by letter sent to the hotel's address.
b) Based on the inquiry, an offer of accommodation services will be created, based on current stay packages and the price list of Hotel Leyla.
c) Binding confirmation of the order, scope and content of contractually agreed services, prices, and dates will be clearly stated in the hotel's confirmation email with an attached voucher confirming the binding order (hereinafter referred to as "Reservation"). The voucher serves as confirmation of the reservation; therefore, the guest must present it upon arrival at the hotel.
d) The interested party may bindingly order accommodation services as a GIFT VOUCHER for a third party. The dates of the stay can be agreed upon when ordering the voucher or directly with the recipient. After receiving payment (see point III. b), a Gift Voucher will be sent, the form and content of which will be consulted with the interested party.
III. PAYMENTS
a) For a binding reservation, the hotel may require a deposit of 50% or 100% of the total price. Based on the billing details provided by the guest, an invoice payable before the start of the stay will be sent. The stay is bindingly reserved only after the payment is received in the provider's account.
b) The guest may pay for the stay in advance via invoice, requested in writing at the hotel reception. Based on the billing details provided, a pro-forma invoice will be sent. Upon payment, the reservation becomes binding.
c) The guest may use the FKSP (Social and Cultural Needs Fund) of their employer. An invoice will be issued based on a specific written order from the employer, clearly stating the billing address and the amount to be paid.
d) The stay will be settled at the hotel reception on the day of departure. The hotel reserves the right in certain cases to require payment for ordered services upon arrival. Payment can be made:
In cash in valid Czech currency / EUR
By credit/debit card
By bank transfer (following prior written agreement and issuance of an invoice)
IV. CHANGE OR CANCELLATION OF RESERVATION
a) The guest is entitled to request a change or cancellation of the reservation at any time. This must always be done in writing (electronic form is acceptable).
b) In justified cases, the provider may claim damages resulting from the cancellation in the form of a cancellation fee. This applies primarily to reservations during the summer season and dates with high demand.
c) The provider is entitled to cancel the stay or change the agreed conditions in cases beyond their control (e.g., force majeure). Such changes must be announced as soon as possible, at the latest 5 days before the service begins. If the customer does not agree, they are entitled to withdraw from the contract without delay and demand a refund of any deposit or invoice paid.
d) Cancellation terms for advance payments and guest cancellations:
Cancellation 30–15 days before arrival: 25% of the total price
Cancellation 14–7 days before arrival: 50% of the total price
Cancellation 6 days or less before arrival: 75% of the total price
Cancellation on the day of arrival: 100% of the total price
e) No refunds are provided for unused ordered services or changes made by the guest during the stay, unless otherwise agreed in writing. This also applies to early departure.
V. ACCOMMODATION SERVICES
a) Upon arrival, every guest is required by law to present a valid ID card or passport. This entitles the guest to the standard use of the rented premises and agreed services.
b) The guest is liable to the provider for any damage caused intentionally or unintentionally to the premises of Hotel Leyla*** by themselves, or by persons and animals accompanying them. The guest is obliged to report and compensate for such damage immediately.
c) Any complaints regarding the quality, scope, or content of services must be made by the guest without delay during the stay so that they can be resolved on-site.
d) The provider does not operate a guarded parking lot and is not liable for damage to vehicles or items left in them, unless the provider has explicitly stated in writing that such items were taken into custody.
e) The guest has the right to submit a proposal for out-of-court settlement of a consumer dispute to the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz, web: https://adr.coi.cz.
f) In accordance with Section 1837(j) of Act No. 89/2012 Coll., the Civil Code, the guest as a consumer does not have the right to withdraw from the accommodation contract if the facility provides performance on a specific date.
VI. CONCLUSION
These General Terms and Conditions come into effect on January 1, 2016. Changes and additions to these terms may be adjusted individually between the provider and the client exclusively in writing.